Privacy Policy

Introduction

HS Education ("we", "us", "our") is committed to protecting your privacy. This policy describes how we collect, use, store, and share your personal information.

By using our services, you agree to the practices described in this policy. We may update this policy at any time; material changes will be communicated by email.

Information we collect

We collect three categories of information: account information (name, email, phone, password hash), usage information (lesson records, learning progress, tutor feedback), and payment information (billing address, payment method, where full card numbers are stored by our payment processor and not by us).

How we use information

• Provide, maintain, and improve our services
• Send lesson reminders, tutor feedback, progress reports
• Process payments and send invoices

Information sharing

We never sell your personal information. We only share with third parties when necessary, for example payment processors, email providers, and SMS providers. All third parties are bound by confidentiality agreements.

Data security

Your data is encrypted in transit using TLS and at rest using AES-256. Employee access requires strict permission approval, and all access is logged for audit.

Your rights

You have the right to access, correct, delete, or export your personal information. To exercise these rights, contact us at [email protected]; we will respond within 30 days.

Cookies

We use essential cookies to maintain your login state and form progress. We do not use third-party tracking cookies for advertising purposes.

Children's information

Our service is for parents of students under 18. We only collect children's information with explicit parental consent, and children's information is used solely for providing tutoring services.

Policy changes

This policy may be updated from time to time. Material changes will be communicated by email or in-app notification. Continued use of our services means you accept the updated policy.

Contact us

For questions about this policy, please reach out via our contact page, or email [email protected]. Support hours are Mon-Sun 9:00-22:00 (CET).